The Care Certificate Standard 6 Answers cover all forms of communication. Any relationship, whether you are with your wife a co-worker, or someone else everything relies on communication. You need someone to talk to about what’s going on and how you are feeling, and for that, you need to have proper communication. This care certificate answers standard 6 guide studies communication in a health and social care setting and helps individuals with their communication. If you want help with any of the other standards you can visit Care Certificate Answers Or Care Certificate Standard 1 Answers Understand Your Role for help.
Assessment Criteria and Learning Outcomes
The following are the assessment criteria and learning outcomes of Care Certificate Standard 6 Answers.
6.1 Understand the Importance of effective communication in the workplace
- 6.1a What are the different ways of communication that people communicate?
- 6.1b Explain how communication affects workplace relationships.
- 6.1c Why it is important to observe and be open to new ideas while communicating with someone.
6.2 Explain how to meet the language and communication needs of other individuals.
- 6.2a How can you meet the language and communication preferences of an individual?
- 6.2b What are the styles that can help you meet the individual needs of an individual?
6.3 Understand how to promote effective communication.
- 6.3a What are the barriers to effective communication?
- 6.3b Explain how you can overcome these barriers for effective communication.
- 6.3c How can a healthcare support worker (HCSW/ASCW) check if they have been understood?
- 6.3d Where can reliable resources be found to help them communicate more effectively?
6.4 Understand the principles of confidentiality
- 6.4a Describe what confidentiality means and what role it has.
- 6.4b What laws and rules should be followed to maintain confidentiality in day-to-day communication?
- 6.4c Describe where information is normally considered to be confidential but needs to be shared.
- 6.4d Explain who people should ask for advice about confidentiality.
Care Certificate Standard 6 Answers Workbook
Here, you are going to find all the answers related to these questions in the workbook of care certificate Standard 6. You can also check these samples on our website Care Certificate Standard 4 Answers Equality and Diversity Or Care Certificate Standard 5 Answers Work in a Person-Centred Way.
Activity 6.1a What are the different types of communication, and how can they be used in daily life?
Verbal Communication: Talking and listening play an important role when you need to ask for consent from someone or you have to tell if you need something. It is also important that you have the right slang. No Jargon and difficult words, and match the language of the person you are communicating with. You have to stay active to avoid misunderstandings.
Written Communication: It is used to keep reports and other documents for work-related activities. For this, your writing should be clear, neat and easy to understand. All the forms should be filled out properly.
Makaton: It is also a communication method that combines simple hand gestures with speech to support people with learning disabilities.
Visual Aids: It is Helpful for Individuals with learning and sensory difficulties. Visual Aids Include pictures and objects to deliver a message. For Example, A staff member showed a picture of a bowling ball and a DVD for you to decide which one to choose.
Braille: It is a form of written communication that is used for people with visual impairments. In this method, raised dots are used to represent letters and numbers to help individuals read by touching them.
Activity 6.1b Use examples from your workplace to give examples of good and bad communication and how it can affect your work.
Example of Good Communication:
A manager in the office makes sure that everyone clearly understands their responsibilities. So, he provides you with all the information in both written and verbal forms. It helps the staff to perform their duties more efficiently.
Example of Bad Communication:
A manager fails to update an individual’s care plan and the MAR sheet to give him the newly prescribed antibiotic. As a result, the individual does not receive any medication, which will eventually lead to a worse infection and hospitalization.
Activity 6.1c Why it is important to keep eye contact while talking to a person and stay open to ideas.
Making eye contact with a person is very important. Doing this will indicate how the person is responding to your argument and whether he/she is comfortable with your argument or does not understand any of it.
You need to respond according to their reactions, and if they have anything against your argument, then you have to stay open to new ideas so you can work with them to come up with a solution. Being attentive to an individual’s needs also adds trust to the relationship.
Activity 6.2a How you can meet the language and communication references with an individual.
- Interacting with an individual using speech, gestures, facial expressions, visual prompts, etc, to help him improve his communication.
- Asking to their family and friends
- You can also improve your communication skills by speaking with other professionals, such as their speech and language therapist.
- By reading the care plan.
Have a question in mind: “What will this do?” Following these points will help you improve your communication skills a lot. If you interact with an individual or your family…they have known you all your life, so they know better how to communicate with you. Also, if you choose a professional, he will help you improve your verbal communication, as this is what he does.
Activity 6.2b What are the different communication needs and styles that can help you meet the individual needs of an individual
- Touch (To gain attention, To provide reassurance)
- Verbal Communication (Speaking/listening)
- Written (Reading and Writing)
- Gestures (Makaton, Briting Sign language, US Sign language)
- Body language, Eye contact and Visual Expressions
- Language, Slang, Jargon, accents and dialects
Activity 6.3a and 6.3b What is effective communication, what are the barriers you face in communication and how can you lift them?
Factor | Communication Strategy |
Substance Misuse | When you are communicating with someone who is affected by substance misuse, it is essential to keep your eyes wide open. If they seem frustrated, keep a calm tone and a relaxed body language while maintaining a safe distance. |
High Background Noise | If possible, move to a quieter location or reduce the noise level. If neither is an option, you have to speak louder for clarity. |
Language Barriers | Ideally speaking, both individuals should speak in a common language. If not, consider using an interpreter or translation services. |
Intense Emotions | If you are talking to a person, give him/her time to calm down before you start a conversation. Always try to speak in a soothing and composed manner. |
Cognitive Challenges and Disabilities | When speaking, always use short sentences and simple words. Support communication with gestures, facial expressions and visual aids |
Thick Accents | If you have a strong accent, try to speak clearly and reduce the commonly used patterns and if the other person has a thick accent and you are finding it hard to understand, politely ask them to repeat anything that is not clear. |
Activity 6.3c During any conversation or discussion, you would like to know that you have gotten your point across to the other person and that he/she understands what you mean. How can you check that the other person understands what you are saying?
If you want to check if a person is understanding what you are saying, try to notice his/her facial expressions and body language. So, always observe an individual when communicating with them. If they are not understanding what you are saying then there can be a lot of misunderstanding, which can be avoided if you just ask them for it. If they say no, then try to explain in a much easier way. If they say yes, ask them to tell you about the main points.
Activity 6.3d Think of an individual or a group of individuals in your workplace that you might struggle to communicate with. Make sure you respect confidentiality by not using their name. Who can help, and how could they help?
I work with someone who can converse daily day to day but has difficulty telling the staff if something is bothering him or her. This can be due to shyness, maybe he is in a high emotional state, or he has some kind of disability.
I could find information and support services from:
- Local health Service
- National Charities
- In-house Clinical team
They could help me to:
I have reached out to a charity that assists individuals with Syndromes to gather relevant information. I am also taking steps to help the individual obtain a referral from their GP for an NHS-funded speech and language therapist to get alternative communication methods. I have also arranged for our in-house occupational therapist to be involved in the process.
Activity 6.4a What is the meaning of confidentiality according to your job role?
Confidentiality means respecting other’s Privacy. You cannot share something personal with them at any cost. Preferably it is important that if you have to share any kind of information, you must have their consent. As a health care and social worker it is important to protect the confidentiality of individuals I care for. This also includes that you cannot be overheard talking about others and their disabilities.
Activity6.4b Familiarize yourself with the rules you should abide by in the workplace to maintain confidentiality. Down here, list the legislation and daily rules of working to follow in daily life routine.
Legislative Practices:
- Data Protection Act 2018 (inc GDPR)
- Human Rights Act 1998
- Freedom Information Act 2000
Agreed ways of working:
- Confidentiality and Procedure
- Computer Usage and Internet Usage Policy and Procedure
- Archiving, Disposal and Storage of Record Policy
- Access to Information Policy
- Photographs Policy
Activity6.4c At times, you come across a situation where you have to share some information that is confidential and related to someone else. Give me 3 examples where you can share confidential information even if the individual doesn’t want you to.
Example 1:
An individual discloses that he has been financially abused, but he doesn’t want you to tell anyone. You have to explain to him that you should tell the manager about it, but if he doesn’t. You should make it clear that you have to pass it on to the manager. As a person, it is your responsibility to keep the authorities informed,
Example 2:
An individual had an accident and needs some treatment. You need to pass this information to the paramedics so they can arrive on the scene and give the necessary treatment.
Example 3:
If an individual tells you information that may cause harm to someone, you are legally obliged to pass this information to the police and other relevant agencies.
Activity 6.4d Imagine yourself in one of the situations you have written in the last task. Who would you ask for advice and how can they help you?
- Manager – Your manager or supervisor can offer advice on handling confidentiality dilemmas and recommend the best course of action.
- Senior Staff – More experienced staff members can also provide guidance based on their knowledge and expertise.
- Safeguarding Lead – Many organizations have a designated safeguarding lead with specialized training in handling safeguarding concerns. They can offer support and take necessary action.
- Police – Any criminal activity related to confidentiality breaches can be reported to the police for investigation.
- Social Services – Social services are responsible for investigating all safeguarding reports seriously and taking appropriate action.
- Care Quality Commission (CQC) – The CQC ensures care providers adhere to regulations and investigates reports of abuse, neglect, or whistleblowing concerns.
Do you want to achieve the Care Certificate quicker? The Care Certificate is essential for people working in a health and social care setting. We provide learning to help you complete your work. Care Certificate Standard 2 focuses on personal development. At the same time, Care Certificate Standard 3 is an agreed standard for Duty and Care. It’s made up of the 15 minimum standards that should be covered. If you are new to care,’ you can follow the assignment writer for help. You can also visit the website for further information and help.
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